How to Fix Download Not Working Sky Q
If you are a Sky Q user, you may have encountered the problem of download not working on your device. This can be frustrating, especially when you want to watch your favourite shows and movies offline or when live TV is not working. In this article, we will explain what Sky Q is, why download from it, what are the common causes of download not working, and how to troubleshoot it.
What is Sky Q and why download from it?
Sky Q is a smart TV service that offers a range of features and content
Sky Q is a subscription-based TV service that provides access to live and on-demand content from various channels and providers, such as Sky Cinema, Sky Box Sets, Catch Up TV, Sports, Kids, and Music. Sky Q also offers features such as voice control, multi-room viewing, Ultra HD quality, and integration with Netflix, Disney+, Spotify, and YouTube.
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Downloading from Sky Q allows you to watch shows and movies offline or when live TV is not working
One of the benefits of Sky Q is that you can download shows and movies from on-demand services to your Sky Q box or mini box, and watch them offline or when live TV is not working. This is useful if you have a slow or unreliable internet connection, or if you want to save up shows for later. You can also download shows in different formats, such as SD, HD, or UHD, depending on your preference and subscription.
What are the common causes of download not working Sky Q?
Software issues
Sometimes, download not working Sky Q can be caused by software issues on your device. For example, your software may be outdated, corrupted, or incompatible with the content you are trying to download.
Network issues
Another possible cause of download not working Sky Q is network issues. For example, your internet connection may be slow, unstable, or interrupted, or your router may be faulty or misconfigured.
Subscription issues
A third possible cause of download not working Sky Q is subscription issues. For example, you may not have the right subscription to access the content you are trying to download, or your subscription may have expired or been cancelled.
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Format issues
A fourth possible cause of download not working Sky Q is format issues. For example, you may have selected the wrong format for your device or content, or the format may be unavailable or unsupported.
How to troubleshoot download not working Sky Q?
Check the software version and update if needed
One of the first steps to troubleshoot download not working Sky Q is to check the software version on your device and update it if needed. To do this:
Press Home on your Sky Q remote and select Settings.
Select System info and then Software version.
If there is an update available, select Setup and then Software download.
Follow the on-screen instructions to complete the update.
Restart the Sky Q box and router
Another step to troubleshoot download not working Sky Q is to restart your Sky Q box and router. To do this:
Press Standby on your Sky Q remote and switch off or un plug your Sky Q box from the mains.
Switch off or unplug your router from the mains and wait for a few minutes.
Plug in and switch on your router and wait for the internet light to turn green.
Plug in and switch on your Sky Q box and wait for it to reboot.
Check the default download format and change if needed
Another step to troubleshoot download not working Sky Q is to check the default download format on your device and change it if needed. To do this:
Press Home on your Sky Q remote and select Settings.
Select Setup and then Preferences.
Select Default download format and choose the format you want, such as SD, HD, or UHD.
Note that some formats may require a higher subscription or a compatible device.
Delete and re-download the content
Another step to troubleshoot download not working Sky Q is to delete and re-download the content you are trying to watch. To do this:
Press Home on your Sky Q remote and select Recordings.
Select the content you want to delete and press Delete on your remote.
Confirm that you want to delete the content.
Go back to the on-demand service where you found the content and try to download it again.
Contact Sky support if none of the above works
If none of the above steps work, you may need to contact Sky support for further assistance. You can do this by:
Calling 0333 7591 018 from your landline or mobile phone.
Visiting and using the online chat or email options.
Using the My Sky app on your smartphone or tablet and selecting Help & Support.
Conclusion
In conclusion, download not working Sky Q can be caused by various factors, such as software, network, subscription, or format issues. To fix it, you can try to update your software, restart your device and router, change your default download format, delete and re-download the content, or contact Sky support. We hope this article has helped you resolve your problem and enjoy your Sky Q service.
FAQs
Q: How do I check how much space I have left on my Sky Q box?
A: To check how much space you have left on your Sky Q box, press Home on your remote and select Recordings. Then select Manage at the top right corner and select Disk space. You will see how much space you have used and how much you have left.
Q: How do I watch downloaded content on another device?
A: To watch downloaded content on another device, such as a mini box or a tablet, you need to sync them with your main Sky Q box. To do this, make sure both devices are connected to the same Wi-Fi network and have the latest software version. Then go to Recordings on your main box and select Sync to sync your downloads with other devices. You can then access your downloads from other devices by going to Recordings and selecting Downloads.
Q: How do I cancel a download in progress?
A: To cancel a download in progress, press Home on your remote and select Recordings. Then select Downloads at the top right corner and find the content you want to cancel. Press Delete on your remote and confirm that you want to cancel the download.
Q: How do I change the download quality of a specific content?
A: To change the download quality of a specific content, go to the on-demand service where you found the content and select it. Then press Options on your remote and select Download options. You will see a list of available formats, such as SD, HD, or UHD. Select the format you want and press Download.
Q: How do I delete all downloads at once?
A: To delete all downloads at once, press Home on your remote and select Recordings. Then select Manage at the top right corner and select Delete all downloads. Confirm that you want to delete all downloads. 44f88ac181